FAQs

When will my order be shipped?

Items will be shipped within 1-2 business days (Monday-Friday) following the order’s completion. During sales or special promotions, processing times may take longer.

How long will it take for my order to arrive?

Orders normally arrive within 5-7 days. DHL, FedEx, and UPS will be applied as standard shipping methods. Please note that shipping delays will occur if you provide an incorrect address at checkout.

If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders.

Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.

How do I create an account?

You can create a new account by clicking on CREANT AN ACCOUNT, located in the lower part of the homepage. A new page will open, click on SIGN UP and fill out the form.

To create an account, you must provide the following information: name, last name, email address and create a password. You can change your personal information at any time, this information is confidential and will not be sent to third parties.

How can I change my password?

To change your password, you must be logged in. Go to MY ACCOUNT and click on the dedicated link to change your password. Fill out the form and click SAVE.

Can I cancel an order?

Only orders that have not been processed can be canceled.

To request an order cancellation please go to MY ACCOUNT and either sign in to your account or insert the email used to place the order and the order number.

If it is possible to cancel the order, you will see the button CANCEL ORDER.

Can I add an item to an already completed order?

Unfortunately, it is not possible to add items to an already completed order.

What do I do if I receive a defective item?

We guarantee that all our items are verified by our quality control department before they are shipped. If you happen to receive a defective item, we ask you to send us an email to specify your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.

How can I return an item?

If for any reason you are not satisfied with your purchase. Please go to the return & exchange section for more details.